Hosted Dialler

The PCS hosted dialler solution is one of the best assets businesses can utilise in outbound call centres in today’s modern world.

It combines a sophisticated algorithm with unrivalled cloud technology to bring you a host of features that will support you to achieve call centre success regardless of your business size.

Designed to maximise sales, drive productivity, and increase your agent talk time, the PCS hosted dialler exceeds traditional, on-premise call centre methods, ultimately increasing your bottom line.

Ensured Compliance
An inbuilt compliance capacity with features such as call drop timers, variable call drop percentages, automatic safe harbour messages and GDPR data removal means you can operate within compliance guidelines such as Ofcom and GDPR.

Increased Efficiency & Productivity
An automated dialling process means you can intelligently filter out voicemails, hang-ups, no answers and predict agent availability. Meaning agents can spend more time talking to prospects and clients and less time dialling or waiting.

Less Infrastructure
Our hosted dialler is a true cloud-based platform which means all the brains of the solution are stored in multiple datacentres and are accessed via the internet. This means there is less equipment to buy and no ongoing hardware maintenance costs for you to worry about. As the dialler is software based you benefit from updates for the life of your contract, meaning – no more expensive upgrades!

Business Insights
Gain better insights into how your agents and call centre is performing with our in-depth analytics and reporting feature.

DIALLER FEATURES:

Three Dialler Modes
Choose from predictive, progressive and preview dialling modes all with variable dial ratio settings.

Advanced Reporting
Keep your finger on the pulse of your business performance with access to over 50 default reports, the ability to collate real-time data from your dialler, SMS, wallboard and interaction analysis into one dashboard, by using our wallboard to see real time metrics and the option to choose from advanced options such as team performance.

Security
Peace of mind that your solution is secure by offering level one PCI-DSS compliance for our datacentres, TLS & IPSEC VPN encryption of web access and phone connection and further protection offered by a powerful and flexible firewall.

Skills Based Routing
Make sure calls are handled with maximum efficiency by routing calls to the agents with the right skills.

CRM Integration
Integrate with the likes of:

• Salesforce
• HubSpot
• Zoho
• SugarCRM
• OpenCRM

 
AI Virtual Agent
Reduce agent call volume by utilising our AI virtual agent and allow handover of the call to a live agent if necessary.